Privacy policy

This Privacy Policy explains how dutchrose.com ("the Site" or "we") gathers, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. Personal Information refers to any data that can uniquely identify an individual. Below is a list of the types of Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the Site.
• Purpose of collection: To load the Site accurately for you and perform analytics to optimize our Site.
• Source of collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor, Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information, email address, and phone number.
• Purpose of collection: To fulfill our contract with you by providing products or services, processing payments, arranging shipping, providing invoices/order confirmations, communicating with you, screening for potential risk or fraud, and providing information or advertising related to our products or services in line with your preferences.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our processor, Shopify, and payment provider, Mollie.

Customer Support Information

• Examples of Personal Information collected: Name, email address, and phone number.
• Purpose of collection: To provide customer support.
• Source of collection: Collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as outlined above. For example:

• Shopify: We use Shopify to power our online store. You can read more about Shopify’s privacy practices here: Shopify Privacy Policy.

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertisements or marketing communications that we believe may interest you. For example:

• Google Analytics: Helps us understand how customers use the Site. More information about Google’s use of your Personal Information can be found here: Google Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-out.

You can opt out of targeted advertising via the following links:

• Facebook: Facebook Ad Settings
• Google: Google Ad Settings

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

Lawful Basis

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

• Contract performance: To perform the contract between you and the Site.
• Legal compliance: To comply with our legal obligations.

Retention

We retain your Personal Information for our records when you place an order through the Site unless you request us to erase it. For more information on your right of erasure, see the 'Your rights' section below.

Your Rights

GDPR

If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us using the contact information below.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. More information on data transfers and GDPR compliance can be found here: Shopify's GDPR Whitepaper.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media/content cookies. These cookies enhance your browsing experience by remembering your actions and preferences.

We use the following cookies to optimize your experience:

Cookies Necessary for the Functioning of the Store

• Name and Function:
  • _ab: Used in connection with access to admin.
  • _secure_session_id: Used for navigation through the storefront.
  • cart: Used for the shopping cart.
  • cart_sig, cart_ts, checkout_token, secret: Used for checkout.
  • secure_customer_sig, storefront_digest: Used for customer login.
  • _shopify_u: Facilitates updating customer account information.

Reporting and Analytics

• Name and Function:
  • _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y: Used for Shopify analytics and tracking preferences.

Cookies' duration varies, with most being persistent and expiring between 30 minutes and two years. You can manage cookies through your browser settings, but note that blocking cookies may affect your user experience and website functionality.

Do Not Track

We do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser due to the lack of a consistent industry standard.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, questions, or complaints, please contact us via email at info@dutchrose.com or by mail at:

Wegter Home B.V., Pastoriestraat 45, 7551 DJ Hengelo, The Netherlands.

Last updated: July 1, 2024

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection authority.